Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, storage, and disclosure of personal information by zero77 (hereinafter referred to as "we," "us," or "our") in connection with your use of our online betting platform accessible at https://zero77.cam (the "Platform"). We respect your privacy and are committed to safeguarding your personal data in compliance with applicable Indonesian privacy laws and regulations.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy. By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

2. Information We Collect

zero77 collects several categories of personal information to provide, maintain, and improve our Services, ensure security, comply with legal obligations, and enhance your user experience. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create a zero77 account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, preferred username, and password.
• Identity Verification Data: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of your Indonesian Identity Card (KTP), proof of address documents, and bank account information (account number, bank name, account holder name).
• Payment Information: When you make deposits or withdrawals, we collect transaction details including payment method, transaction amount, transaction date and time, and payment reference numbers. We do not store full credit/debit card numbers or CVV codes—these are processed securely by our payment service providers.
• Communication Data: When you contact customer support via live chat, email, or other channels, we collect the content of your communications, including messages, attachments, and support ticket history.
• Voluntary Information: Any other information you choose to provide, such as feedback, survey responses, or promotional preferences.

2.2 Information Collected Automatically

• Device and Browser Information: We collect information about the device you use to access the Platform, including device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: We track your interactions with the Platform, including pages visited, features used, betting activity, game play history, deposit and withdrawal history, login timestamps, session duration, and clickstream data.
• Location Data: We collect your IP address and may use it to determine your approximate geographic location to ensure compliance with territorial restrictions and to provide localized content and services. We do not track precise GPS location unless you explicitly grant permission on mobile devices.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior, remember your preferences, authenticate your session, prevent fraud, and analyze Platform usage. For more details, see Section 9 (Cookies Policy).

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation data from payment service providers (banks, e-wallet providers) to verify deposits and process withdrawals.
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of your KTP and other documents.
• Fraud Prevention Services: We receive data from fraud detection and prevention partners to identify suspicious activity and protect against account takeover, bonus abuse, and other security threats.
• Affiliates and Partners: If you access the Platform through an affiliate link or promotional partner, we may receive referral information to credit the appropriate partner and provide you with applicable bonuses.

3. How We Use Your Information

zero77 uses the personal information we collect for the following purposes:

3.1 Providing and Improving Services

• Create and manage your account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to place bets, play games, and participate in promotions.
• Maintain betting history, transaction records, and account balances.
• Provide customer support and respond to your inquiries.
• Personalize your experience with tailored content, game recommendations, and promotional offers.
• Analyze usage patterns to improve Platform functionality, user interface design, and service quality.
• Develop new features, products, and services.

3.2 Security and Fraud Prevention

• Verify your identity to prevent underage gambling, identity theft, and account fraud.
• Detect and prevent money laundering, bonus abuse, collusion, match-fixing, and other fraudulent activities.
• Monitor for suspicious betting patterns and unusual account activity.
• Enforce our Terms & Conditions and investigate violations.
• Protect the security and integrity of the Platform and our users.

3.3 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Respond to lawful requests from law enforcement, regulatory authorities, and courts.
• Maintain records as required by applicable Indonesian gambling and financial regulations.
• Enforce age restrictions (21+) and territorial restrictions.
• Report suspicious transactions to relevant authorities when legally required.

3.4 Marketing and Communications

• Send you promotional emails, SMS messages, and push notifications about bonuses, special offers, and new features (with your consent).
• Display personalized advertisements and offers based on your betting preferences and activity.
• Conduct surveys and request feedback to improve our Services.
• Send you important account-related notifications, such as password reset confirmations, withdrawal approvals, and security alerts (these are transactional messages and cannot be opted out).

4. How We Share Your Information

zero77 does not sell your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Providers: Services that verify the authenticity of your KTP and other documents.
• Cloud Hosting and Infrastructure Providers: Companies that host our servers and store data securely.
• Customer Support Tools: Live chat platforms, email service providers, and helpdesk software.
• Analytics and Marketing Platforms: Services that help us understand user behavior and deliver targeted advertising (subject to your cookie preferences).
• Fraud Prevention and Security Services: Partners that help us detect and prevent fraudulent activity.

All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we authorize. They may not use your information for their own purposes or share it with other parties.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by Indonesian law, regulation, or legal process (e.g., court order, subpoena).
• Necessary to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations.
• Responding to lawful requests for information from authorities.
• Necessary to protect our legal rights, enforce our Terms & Conditions, or defend against legal claims.
• Necessary to protect the safety, security, or property of zero77, our users, or the public.

4.3 Business Transfers

If zero77 is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Affiliates and Partners

We may share limited information (e.g., referral ID, deposit status) with marketing affiliates or promotional partners who referred you to the Platform, solely for the purpose of crediting their commissions or bonuses. We do not share your full personal details or financial information with affiliates.

4.5 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing, for example, if you participate in a co-branded promotion with a partner company.

5. Data Retention

zero77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your active account and for up to 7 years after account closure to comply with Indonesian financial record-keeping requirements and to resolve disputes.
• Identity Verification Documents: KTP and other verification documents are retained for 7 years after account closure in accordance with anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting history are retained for 7 years to comply with financial auditing and tax regulations.
• Marketing Communications: If you opt out of marketing emails, we retain a suppression record indefinitely to ensure we honor your opt-out preference.
• Security and Fraud Data: Logs related to fraud investigations, security incidents, or Terms violations may be retained indefinitely to protect the Platform and prevent future abuse.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Data Security

zero77 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. Employees and contractors with access to personal data are bound by confidentiality agreements.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication for account login and mandatory 2FA for large withdrawals to prevent unauthorized access.
• Secure Payment Processing: We do not store full credit/debit card details or CVV codes. Payment data is processed by PCI-DSS compliant payment service providers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity.
• Data Backup and Recovery: We maintain secure backups of critical data to ensure business continuity and disaster recovery.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping your account credentials (username and password) confidential and for notifying us immediately if you suspect unauthorized access to your account.

7. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you. You can view and update most of your account information by logging into your zero77 account and navigating to the "Account Settings" or "Profile" section. If you believe any information we hold is inaccurate or incomplete, you may request correction by contacting customer support.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) by contacting [email protected]. We will provide the requested data within 30 days of receiving your request, subject to identity verification.

7.3 Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to certain exceptions. We may retain certain data if required by law (e.g., financial records for 7 years), necessary to resolve disputes, enforce our Terms & Conditions, or protect against fraud. To request deletion, close your account and contact customer support with your deletion request.

7.4 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails and SMS messages by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email.
• Replying "STOP" to any promotional SMS message.
• Adjusting your communication preferences in your account settings.
• Contacting customer support to request removal from marketing lists.

Please note that even if you opt out of promotional communications, we will still send you important transactional and account-related messages (e.g., withdrawal confirmations, password reset emails, security alerts) as these are necessary for the operation of your account.

7.5 Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of the Platform. See Section 9 (Cookies Policy) for more details.

7.6 Object to Processing

You may object to certain types of data processing, such as profiling for marketing purposes. However, if you object to processing that is necessary for the performance of our contract with you (e.g., identity verification, payment processing), we may be unable to provide our Services.

7.7 Withdraw Consent

If we process your personal information based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at: [email protected] (display only, not clickable). We will respond to your request within 30 days of receipt, subject to identity verification to prevent unauthorized access to your data.

8. International Data Transfers

zero77 primarily operates in Indonesia and stores data on servers located within Indonesia or in secure data centers in jurisdictions with comparable data protection standards. However, some of our service providers (e.g., cloud hosting, payment processors, customer support platforms) may be located in other countries.

When we transfer your personal information outside Indonesia, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities.
• Ensuring the recipient country has adequate data protection laws.
• Obtaining your explicit consent for the transfer.

By using the zero77 Platform, you consent to the transfer of your information to jurisdictions that may have different data protection laws than Indonesia, subject to the safeguards described above.

9. Cookies Policy

zero77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, remember your preferences, and deliver personalized content and advertising. A cookie is a small text file stored on your device by your web browser.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core functionality such as account login, session management, and secure access. You cannot opt out of these cookies without affecting the usability of the Platform.
• Performance and Analytics Cookies: Collect information about how you use the Platform (e.g., pages visited, time spent, errors encountered). This helps us improve Platform performance and user experience. We use services like Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences (e.g., language selection, preferred odds format) and provide enhanced features such as live chat support.
• Advertising and Marketing Cookies: Track your browsing activity across websites to deliver personalized advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by zero77 or third-party advertising partners.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies.
• Block third-party cookies.
• Block cookies from specific websites.
• Block all cookies (note: this may affect Platform functionality).
• Delete all cookies when you close your browser.

For more information on managing cookies, visit your browser's help pages: Chrome, Firefox, Safari, Edge.

10. Children's Privacy

The zero77 Platform is intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to zero77, please contact us immediately at [email protected] so we can take appropriate action.

11. Third-Party Links and Services

The zero77 Platform may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies only to information collected by zero77. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. Changes to This Privacy Policy

zero77 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending you an email notification to the email address associated with your account (for significant changes).
• Displaying a prominent notice on the Platform.

Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of any updates.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Inquiries: [email protected] (display only, not clickable)
• Customer Support: [email protected] (display only, not clickable) or via live chat (24/7)
• Data Protection Officer: [email protected] (display only, not clickable)

We will respond to all privacy-related inquiries within 30 days of receipt, subject to identity verification.